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Welcome to Episode Nine of our podcast series. This features material from our August 2021 print edition of the Residential Aged Care Communiqué. This podcast focusses on harm resulting from failures to listen carefully to family concerns. We present two cases where earlier attention and prompt responses to concerns raised by family may have altered the outcomes. Our expert commentary explains the online education and training programs designed for the residential aged care sector in particular learning about recognising imminent dying and preparing for the death of a resident. Episode Contents