Communication is a vital skill that should be developed and prioritised in every health care interaction.

Examining the timeliness of care in harm prevention.

Palliative care involving terminal sedation of a resident in aged care.

Premature deaths of residents due to suboptimal management of diabetes mellitus.

Determining fitness to drive in older drivers is an important and complex task that all healthcare providers should understand and address.

A resident is administered medication to which he has a known allergy leads to review of practice and systems of care.